At LTV.ai, we’re redefining customer engagement for e-commerce brands by empowering them with their own AI-powered ambassadors to deliver hyper-personalized Email and SMS interactions at an unprecedented scale.

Our platform enables brands to communicate with their audience in a natural and contextually relevant manner, driving higher engagement and conversion rates. While increasing LTV and driving measurable growth, we help brands stay focused on what matters most – the customer.

Why join us?

We’re a fast-moving team building a high-growth company that’s transforming the e-commerce industry. As an early team member, you’ll play a key role in shaping both our product and the future of e-commerce, with the opportunity to grow alongside us.

Recent wins

Developed a segmentation engine that leverages e-commerce platform data to personalise interactions in a compliant manner, at scale (40M+ consumers and growing 10% MoM)
Built out a data pipeline capable of handling millions of events daily
Enabled the use of multiple LLMs for a single interaction, optimized for the best performance while reducing costs
Onboarded some of the largest e-commerce brands across the industry (e.g. Backcountry, J. Jill, Fabletics, Sur La Table) turning them into massive believers in both our product and our vision

We’d like to work on

Refining our AI infrastructure to enable deeper segmentation, optimise customer-level memory, and integrate advanced agentic workflows for greater adaptability and efficiency
Enhancing our AI conversation engine to deliver self-optimizing interactions that gather actionable feedback
Expanding self-service capabilities to provide brands across the industry seamless access to the LTV.ai platform
Expanding our image creation capabilities to provide our brands with a wider medium of emails to send, thus offsetting end brand costs and increasing product adoption.

Role Responsibilities

Serve as a hands-on engineering leader, dedicating ~80% of your time to IC-level contributions (coding, reviewing, debugging)
Architect and maintain scalable, reliable backend infrastructure capable of supporting rapid growth and real-time AI-powered communications
Lead and mentor a growing team of engineers, fostering a culture of technical excellence and high ownership
Drive architectural decisions and technical roadmap in partnership with the founding team
Design and implement core infrastructure that supports AI-native applications, including multi-agent workflows, model routing, and real-time feedback loops
Collaborate cross-functionally with product, design, and data to prioritize and deliver high-impact features
Balance speed with technical rigor in a fast-paced, high-growth environment

What We’re Looking For (ideally)

8+ years of backend engineering experience with deep architectural ownership
Proven track record of building and scaling backend systems, preferably in fast-growing SaaS, messaging, or e-commerce environments
Comfortable working in TypeScript (NestJS) and AWS-based infrastructure
AI-first mindset – you instinctively reach for AI-native solutions when designing systems, products, and workflows
Deep experience with or interest in LLMOps, AI application infrastructure, and emerging tools that accelerate AI product development
Excitement about using AI coding tools to boost velocity (e.g. Cursor, Copilot)
Experience leading or mentoring small, high-performing engineering teams
Pragmatic and adaptable – someone who thrives wearing many hats

Our Stack

Frontend: React (TypeScript)
Backend: NestJS (TypeScript)
Infrastructure: AWS managed with Terraform
Databases: PostgreSQL & ClickHouse

Compensation + Benefits

Competitive compensation, equity, and a commitment to your personal and professional growth.

If this role sounds like it could be a fit, we’d love to hear from you! Feel free to reach out to our founder directly – asad@ltv.ai.

Not looking but know someone who would make a great fit? Refer them!

Compensation Range: $150K – $230K